| Delivery |
| Experience our Quality |
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How quickly will my order be shipped |
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We aim to despatch all orders within two working days or sooner, but please allow for up to seven working days for despatch during peak periods. We hold ample stocks of all the lines, but if we have run out of a popular line, we will email to you a forecast despatch date. You will then have the option of substituting the unavailable item(s) with similar alternatives, waiting for your original choice or cancelling those items(s) for an immediate refund through your credit or debit card or by cheque (if payment was made by this method).
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Will I be charged for Packing & Postage |
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Packing is FREE* and Postage is FREE* for all orders over £30.00 – regardless of the number of items ordered.
For orders under £30.00 we charge a modest £2.95* for carriage/postage. |
* applies to England & Wales. For all other United Kingdom destination £10.00 surcharge applies.
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| Delivery Address |
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If you pay by credit or debit card, during Checkout you will have the option to choose delivery to the card holder’s address or an alternative address such as your neighbour’s or your office/workplace. We can only deliver to the address specified at Checkout. This is for your security and safety. Any variation to the specified address will have to be sanctioned by your card provider and this may delay the despatch of your order. |
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Tracking my Order |
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All packages to UK mainland are sent by secure Royal Mail Recorded Delivery or similar parcel delivery service and have to be signed for on delivery. Online tracking facility will be available shortly, but in the meantime please email to us at CustomerCare@DirectSchoolwear.co.uk stating your unique order number and query. We will investigate immediately and we aim to reply to you within two days or sooner.
All packages to overseas addresses are sent via a reliable international courier service and have to signed for on delivery. Online tracking facility will be available shortly, but in the meantime please email to us at CustomerCare@DirectSchoolwear.co.uk stating your unique order number and query. We will investigate immediately and we aim to reply to you within two days or sooner. |
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