| Ordering & Payment Options |
| Experience our Quality |
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Customer Care and Satisfaction |
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We have been serving Mothers and Grannies and Students and Schools for the last twenty five years and we can justifiably say that the quality of our customer care and satisfaction is second to none.
Direct Schoolwear do not make promises – they perform. Feel free to browse through our site. If you require any help contact our Customer Care team by email CustomerCare@DirectSchoolwear.co.uk. A response is guaranteed within two working days if not sooner.
We are happy to exchange or refund any purchase; but please return it to us unworn/unused and with original packaging, within seven working days starting the day after delivery.
If you are ever unhappy with our quality of service – tell us. Direct Schoolwear will ensure your satisfaction. |
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| Postage & Packing |
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Packing is FREE* and Postage is FREE* for all orders over £30.00 – regardless of the number of items ordered.
For orders under £30.00 we charge a modest £2.95* for carriage/postage.
* applies to England and Wales. For all other United Kingdom destination £10.00 surcharge applies. |
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| Is it safe to order online? |
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You can be sure that all protective measures are in place including encryption of your personal information.
All credit and debit card payments are processed securely by the leading online processing gateway PayPal. |
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Cheques and Postal Orders |
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If you are not happy paying by credit card or debit card, you can pay by cheque or postal order by choosing the appropriate option in checkout. Make your cheque or postal order payable to “Direct Schoolwear”, write the order reference number on the back and post it to: Direct Schoolwear, Magic House, 1 Streakes Field Road, Staples Corner, London NW2 7GD. Please allow five working days for the cheque to clear. Cheque payment facility is not available for orders from outside of United Kingdom. |
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Checkout |
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Before concluding your purchase you can review your order and make changes to it if you wish. When you are satisfied that it is all correct, click the ‘Checkout’ button. Here you will find all the order details, postage (if applicable) and the total price. You will then be asked to provide your contact details and to choose your payment method. PayPal will then ask you to enter your credit or debit card details (if paying by this method).
Soon after the charging transaction has been successfully completed, you will receive an email from us acknowledging your order with your unique order number. |
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| Temporarily out of stock |
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We hold ample stocks of all the lines, but if we have run out of a popular line, we will email to you a forecast despatch date. You will then have the option of substituting the unavailable items(s) with similar alternatives, waiting for your original choice or cancelling those item(s) for an immediate refund through your credit or debit or by cheque (if payment was made by cheque). |
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Colours and Colour Swatches
Colour representation on computer monitors vary and therefore the colour or swatch on the screen may appear to be slightly different to the standard, but please be assured that we only stock standard recognised school colours. Where we are providing bespoke uniforms for schools all the colours will be exactly as specified by the school. |
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